Transformations don’t follow a linear path.
One thing is guaranteed. There will be setbacks. The key is to learn from setbacks.
We need to be able to inspect and adopt. Things that allow us to stay the course are:
A compelling vision, a strong WHY that resonates with people and acts as a compass
Customer centricity - putting customer at the heart of the transformation
Understanding the human side of the transformation
Resilience - looking after yourself
Nurturing a culture of continuous learning, experimentation and celebrating success and failures